General Terms and Conditions

By registering on the website of DWG Dein Weg Germany GmbH ("we"), the user ("you") agrees to the following Terms and Conditions. These terms govern your use of our platform, your interactions with our team, and the services we provide.

1. Scope of Application
These Terms apply to all registered users of our website and to all services offered by DWG Dein Weg Germany GmbH, including but not limited to consultation, application support, document processing, and representation before German authorities.

2. Registration and User Account
By registering, you confirm that all information provided is true, complete, and up to date. You are responsible for maintaining the confidentiality of your login credentials. You agree not to share your account with third parties or use another person’s account.

3. Service Use
Registration does not constitute an automatic service agreement. Services must be separately booked and paid for according to their specific terms. You may only use our services for legitimate and personal purposes related to studying, working, or relocating to Germany.

4. Payment and Refund
All service fees must be paid in full before any official steps (e.g., document translation, application submission) are taken. Once documents have been submitted to a German authority on your behalf, the payment is non-refundable. All fees are clearly displayed before payment and are subject to VAT where applicable.

5. Client Responsibilities
You are responsible for ensuring the accuracy and authenticity of your submitted documents. You must provide all required information and documents within specified deadlines to avoid delays or termination of service. Any documents, templates, or internal material shared with you by DWG Dein Weg Germany GmbH are strictly for your personal use. You may not forward, reproduce, or share them with any third party, client, or company without our prior written consent.

6. Intellectual Property
All content on our website (texts, graphics, logos, etc.) is the intellectual property of DWG Dein Weg Germany GmbH and may not be copied, distributed, or reused without our written permission.

7. Liability Disclaimer
We do not guarantee the approval or outcome of any application submitted on your behalf, as decisions rest solely with the German authorities. DWG Dein Weg Germany GmbH is not liable for delays caused by external institutions or force majeure events.

8. Termination
We reserve the right to terminate access to your account or discontinue a service in case of misuse, violation of these terms, or fraudulent activity.

9. Data Protection
Your personal data is collected and processed according to our Privacy Policy. By registering, you consent to the collection, storage, and processing of your data for the purpose of providing services.

10. Governing Law and Jurisdiction
These Terms are governed by the laws of the Federal Republic of Germany. Any disputes arising out of or in connection with these terms shall be resolved before the competent courts of Frankfurt, Germany.

11. Acceptance of Terms
By completing your registration, you confirm that you have read, understood, and agreed to these Terms and Conditions.